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1. Customer Service Personnel
Responsibilities- At least 1 year client / customer support experience in a Bank or Telecommunication company
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively.
2. Client Engagement Specialist (Psychometrics)
Educational Requirements- Bachelor’s Degree in Statistics (Minimum – Second Class Upper)
- 1 – 3 years’ experience preferable directly related to the duties and responsibilities stated above
- Analytical, statistical and mathematical skills
- Database management skills
- Knowledge of computer-based testing and machine scoring
- Ability to multitask and work across different businesses covering different sectors
- Ability to favourably represent the company image to clients
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3. Test Centre Administrator
Qualifications & Experience- BSc in any discipline
- One-year customer service-related experience required
- Ability to communicate with candidates effectively and with professionalism and authority
- Ability to learn and apply operational and maintenance instructions, and other job documents
- Ability to write detailed reports and correspondence
- Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
- Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing). Dragnet Solutions Limited Recruitment
- Ability to remain in a stationary position for extended periods of time while administering exams
- Ability to perform periodic walk-throughs
- Visual requirements include the ability to adjust or focus computer screens and view the testing room while proctoring
- Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet
- Ability to enrol and pass a background check for administering federal government client exams.
4. Product Manager
Education Background- First Degree in relevant/related course
- IT Background (Personal development, Training, University Certificate
- 3 years plus experience
- Product Design Experience
- Experience working with engineering and product tools (Jira preferred) Agile, Lean, and XP principles
- Ability to operate in a high-energy, high-intensity, and rapidly evolving environment
- Project/change management experience – implementing new ways of working.